ein Mensch und keine Maschine sind. Peerspace is looking for a customer support and escalations professional to join the growing Operations Team. Reload the page and repeat your search. scusiamo se questo pu causarti degli inconvenienti. Book a PeerSpace location online for team Off-Sites, Events and Productions. Submit a request and our team will reach out shortly. NEVER EVER DO BUSINESS WITH PEERSPACE!!! Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. PeerPlace's Customer Care Team is dedicated to providing accessible tools, flexible training methods and the support you need to best serve your clients. How long does a host have to respond to my booking request? Your vacancy might be anothers dream venue. Would Recommend. Website. space. Founders genuinely care about the employees and authentically believe in what Peerspace is creating. I was just asking questions for preparation but this was after I spend the full amount . In this case, your host had noted the presence of surveillance in their listing.We understand that this might not be the resolution you were hoping for; however, this information was stated in the listing when you submitted your request.If you have any questions regarding this, please review our terms of service for more information on attendee pricing and surveillance: https://www.peerspace.com/legal/terms, What makes my experience great is the great amazing customer service experience and the easy way to book for your event and our personal needs!! Peerspace operates a marketplace for companies and individuals looking for short-term workspaces. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But I'm not impressed by the hosts thus far. If they are still unable to locate the transaction, please have your bank send us a letter with an official letter head confirm the transaction cannot be found. Hi Michelle,Thank you for providing feedback on your recent experience. We're always working to make our platforms as user-friendly as possible, so we're glad to hear that you find them easy to use. They do not wait. Once received, we will pursue the issue further with Stripe. I have reached out several time to Peerspace about a credit they are holding that I need to be released to back to my debit card. Recently they have suspended my account and said that I owe $213.53. om ons te informeren over dit probleem. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Peerspace will be entitled to collect any such sums from you required to satisfy the outstanding obligation. I would never use PEERSPACE again. If you have any additional questions or concerns please reach out to our customer experience team at *****************************************************. envie um e-mail para Was lucky to call Peerspace a home for 3 years. 5/5. By launching your very own Peerspace, you can earn passive income from hourly renters in your area. This guy Rashon canceled my paid event without my permission, my consent, and didnt communicate at all just sent a email the day before knowing my event is the next morning . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. On top of that, the space was not cleaned prior to our booking and there was cockroaches in the dance studio?? They kept our money!!! The space was not cleaned before the booking. We're glad to know that our platform has facilitated smooth interactions and made it effortless for you to connect with guests.Thank you for being part of the Peerspace community, and we look forward to continuing to support your hosting journey! It's often hard to find a blank canvas for photo sessions and Peerspace made it easy. Only a mini fridge and private parking lot. We scrambled so much too pull this wedding together. If possible, please contact our team via the 'Submit a Request' link in our Support Center (https://support.peerspace.com/hc/en-us/requests/new), and our team will follow up with you from there! US 19 Jun 2023 HORRIBLE COMPANY!! I'm terribly sorry to hear about the issues you've been experiencing with unresponsive hosts and apologize for any inconvenience this may have caused you.Most of our hosts respond within 24 hours, and we're disappointed that this was not the case in this instance.Our Customer Experience Team would love to see if there's a way to turn your experience around! Unlock new spaces Opportunity: Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experience Identify and execute on opportunities to. San Francisco 94104-5401. Hi Kareesh,Thank you for taking the time to leave us a positive review! We understand how important transparency and accuracy is when it comes to pricing, and we will take your suggestion into consideration and explore options to make pricing more clear and upfront.We hope that you will give us another chance in the future to connect you with the perfect space for your needs. Our team is constantly working to improve our policies and procedures to ensure that our users have the best possible experience on our platform. Verification can help ensure real people write reviews about real companies. [3][5], Host spaces listed on Peerspace are zoned for commercial use and bookings are issued as licenses to use creative spaces for a wide range of purposes. Beyond amazing customer service." Se continui a visualizzare They do not wait to collect money if there is a disputed charge from you. See details. Peerspace is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. These licenses were not provided by the deadline. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. We have relationships with the best local and national vendors for any custom service you need. Manager Are you in need of a creative, inspiring space to work on your next big project or gather peers and friends? If a property manager wants to charge your card for more money after the event .PEERSPACE WILL LET THEM WITHOUT PROOF OF ANYTHING. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization. This is a violation of thePeerspace Services Agreement, including theSocial Event Policy. We came and stayed until 1am since alot of our help couldn't make it at 7pm anymore. We apologize for any confusion! People at the event kept asking how I found such a unique space and I was sure to plug Peerspace the whole time!, Watch how Peerspace helped Thermo Fisher innovate and collaborate outside the office, What customers are saying about Peerspace Select. Last name. The search function is very easy and there is always a great selection of venues to choose from in London. They said our account is "not set up properly". I was easily able to find the perfect location in my price range. Make sure you click Allow or Grant Permission if your browser asks for your location. PeerPlace works with our clients to determine the best training plan. The price shown to book is not correct I have contacted the host and peer space to be told nothing can be done Gramh only response is sorry that the prices are not transparent my kid is crushed she loved and ok the space for her sweet 16 just terrible she is crying. How do I contact a host with no financial obligation? Receive priority support from our top-rated Customer Experience team seven days a week. That's all you need. I sent an email to the host immediately via email asking if we can re-book or reschedule. HORRIBLE COMPANY!!! Additionally, you agree to pay to the Host an overtime charge (Overtime Charge) as well as all applicable Guest Fees, Taxes, and other expenses incurred by the Host. PeerPlace users can access Customer Care toll free or by using the On Line Help Desk. Paperspace powers next-generation applications from machine learning to 3D graphics. to let us know you're having trouble. Everything was handled and it made booking a space so much easier than other services we have used. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. I would not recommend. Peerspace opens doors to rentable spaces in cities around the world, from photo studios and meeting rooms, to backyards and bars. excuses voor het ongemak. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. per informarci del problema. Everything went fine. Our peer-owned global network of spaces allows guests to hold personal and professional events in unique locations, while hosts earn additional income simply by opening their doors. They attempted to debit my account 3 times after Jan 17th. Hi Gen, We really appreciate you taking the time to share your experience with us and we agree, Janae is truly a gem to have on our team! Note that complaint text that is displayed might not represent all complaints filed with BBB. Very transparent and easy to use. I am attaching the final letter of how they handled this dispute. [9] The company provides a marketplace for locations that can be used for various professional and social purposes such as offices, culinary activities, fitness, studios, events, production, performances, and classes. The company offers a new way for people to think about and access commercial real estate by creating tools that eliminate friction in the booking process, make space discovery exciting, and help hosts monetize their locations. Can you be a little more ashamed of this stupid idea? Disculpa The technology side is not worth discussions in the review. I've had nothing but positive experiences using Peerspace on the web and their app. We are sorry for the inconvenience. For additional clarification, please refer to the Peerspace Services Agreement, specifically section 4.1 Disputes Between Users, which can be found here: ******************************************************************************************************** Disputes Between Users. Im an model who all I needed was a loft for two hours to do a commercial shoot and Rashon cancelled because I ask if they had two sinks and a shower. Peerspace serves customers in San Francisco Bay Area, Los Angeles, New York, Seattle, Austin, and Chicago. At Peerspace, we strive to provide the best service possible, and feedback like yours motivates us to continue improving. Si continas viendo este mensaje, We set up an account, we listed our locations. But, I will fight these charges. real person. an. After reviewing your account, it appears that there were some issues with bot inquiries and response time that led to a penalty on your account. Peerspace is a peer-to-peer marketplace for booking space for events, meetings and productions. The customer service is also great. RUN!!!! 548 Market Street, Suite 96966, San Francisco, CA 94104 or email us at team@peerspace.com, For questions of help using Peerspace,contact help@peerspace.com or visit our support site, Send any press inquiries to press@peerspace.com. Read verified reviews and ratings for peerspace.com. Each month focuses on a different topic and all users are invited to attend. A more personalized booking experience for corporate event professionals, executive assistants, creative producers, and business leaders. We had a client rent our location. We appreciate your feedback and hope to have the opportunity to provide a better experience for you in the future. [14] The users can rent spaces for short periods of time, which are billed by the hour. Maintaining Peerspace as a healthy marketplace requires users to showcase their spaces, plan their events, and interact with other users in a cordial and professional manner. 548 Market St PMB 96966. As a result, a host's hourly rate may vary depending on the day you select. spaces, event venues, and production studios! Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Fees) of their Booking Price. I can see your booking was made under the Flexible policy which means that:Guests may cancel their Booking until 7 days before the event start time and will receive a full refund (including all Fees) of their Booking Price. The space was fun and clean enough to use and I like that it had a code to go into the building, the studio and bathroom ( security for me), which is a plus. I contacted peerspace the same day for support and did not receive any response bank until I filed a claim with my bank. Discover inspiring venues curated for your business with all the unique services you need. [9], In September 2014, Peerspace announced that it had raised $1.5 million in its first round of venture capital funding. !, What I liked best about the Peerspace teams process was by far the responsiveness. Thank you for your positive review and for being a loyal Peerspace user! Learn how we can partner with businesses to monetize their portfolio of properties. I'm trying to resolve this issue internally with Peerspace, but since the customer service is so atrocious, I have to gett the BBB involved. photography studios, production studios, converted warehouses, train stations, photo and video spaces, sports car museum event spaces, and courtyards. Our team has already followed up with you directly regarding this issue, and we will continue to assist you in resolving it. First name. *This company may be headquartered in or have additional locations in another country. We'll guide you through the process.
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